| Sababa Shopping

Coffee, Tea & Espresso Appliances

Home

Customer Reviews:

Average Customer Review: 2.5

( 38 customer reviews )
Write an online review and share your thoughts with other customers.

Most Helpful Customer Reviews

17 of 17 found the following review helpful:

Poor product Jan 26, 2004
By M. McKenna
We love our coffee and it's not unusual to go through coffee makers quickly. Withen the past 4 months I have bought 2 Black & Decker coffee makers. The first one was a CM100 series. It leaked like a sieve when pouring so I decided to use it as a "back up" and get a new one. I then purchased the DCM2000 series. Quite disappointed to find the same problem. Not only does it also make a mess when pouring but because we weren't diligent wiping off the bottom after every use, the finish is coming off the hot plate.
I won't buy this brand again.

16 of 16 found the following review helpful:

Problems Fixed - Only Temporarily, As tit Turned Out Mar 15, 2008
By R. W. Bannon
Gotta say that I think B & D have done some re-engineering on this item since these initial reviews were written, based on all the problems which I haven't experienced in the week since I've purchased this. The brew-interrupt works fine, the heating element doesn't keep working after the water has gone through, and the spout on the coffee pot itself works perfectly. Might also note that some of these reviews really refer to another model. This has no timer on it. You turn it on, you turn it off. And, at least for me, everything works perfectly.

Update 10/24/2011 - coffeemaker died after only three years...back to Mr. Coffee

19 of 20 found the following review helpful:

Do Not Buy This Product Dec 29, 2004
By Hudson Valley Book Stop "Joe Biernat"
Do not buy this product or any other product with the Perfect Pour Carafe. The brilliant designers at Black & Decker thought that they would improve on a centuries old design by incorporating a plastic spout on the glass carafe. The problem is that the coffee flows in between the two and on to the floor or whatever else you are pouring over. Nice work guys. One call to their Customer Service line was cut off. On the next I chose the option to leave a message and be called back--unfortunately the mailbox was full. I guess the poor product deserves poor customer service.

10 of 10 found the following review helpful:

We like it! Jan 30, 2008
By A. Semas "Truthful"
We chose this make and model mainly for the rating it received in Consumer Reports magazine. When we read the reviews on Amazon, we were a little worried that we made the wrong choice.

We received it and have been using it for about three weeks now and we use it every morning. It's great. It does everything a coffee maker should do and the carafe pours great. One of the best Coffee Makers we have ever purchased.

16 of 18 found the following review helpful:

A week old and bound for the rubbbish bin Apr 17, 2005
By Harper Willson "hyperfocus can be a good thing"
Oh my god, what junk. It spits, it sputters, it belches steam like a decrepit clothes iron. The heating element ticks nonstop; I can hear its staccato ticking and clicking all the way in the living room. It's annoying as hell but more than that, it's disconcerting. Is it on the verge of shorting out? Will it catch fire, set the kitchen ablaze? Gives a whole new meaning to the phrase "coffee nerves."

What's more, and this really pissed me off, the Pause-&-Serve feature works ONLY if you remove the carafe (which is supposed to activate the pause but doesn't), stick your finger in the streaming hot coffee, and manually and forcibly depress the pause button. Even then it pauses only a second, IF you're lucky. So to avoid a mess you take hold of that carafe and hurry like a madman to pour--slopping coffee all over the place--but you needn't have bothered because right away coffee's streaming down, bubbling and boiling and cooking on the burner. Without wiping up the spill you jam the carafe back in place (what else are you going to do?--it won't stop) where of course it starts to scorch and smell. Now I ask you: what do you look forward to smelling while your morning coffee is abrew? Brewing coffee by any chance? You'd be out of luck with this machine. Today it produced an odor that was like a mix of burning plastic and cat pee.

Finally, whether you pour hurriedly or with the utmost care, the crummy carafe always makes a mess. It leaked every time I tipped it to a cup. The Black & Decker DCM2000W SmartBrew Coffeemaker is so junky it would be overpriced if they gave them away.

See all 38 customer reviews on Amazon.com

You may also like ...